Volt’s End User Terms of Use

1. Introduction

These terms of service (“Volt Terms”) apply to your use of Volt Services (as described in clause 3) and form part of the agreement between you and Volt Technologies Limited (company registration number 12140559) (“Volt“). You can view the Volt Terms at any time at volt.io/terms.

2. Volt

2.1.

VOLT is regulated by the UK Financial Conduct Authority under the Payment Services Regulations 2017 as an Authorised Payment Institution to provide account information services and payment initiation services (Firm Reference Number: 925340). Volt Technologies Ltd registered office is located at 83 Baker Street, Marylebone, London, England, W1U 6AG (“VOLT“).

3. Volt Services

3.1.

You can use the Volt Services to make online payments directly from your online bank or payment account (“Payment Account”) (payment initiation services) and to obtain financial information from your Payment Accounts (account information services).

3.2.

The terms and conditions that apply to the Payment Accounts that you access through the Volt Services (the “Account Terms”) remain in effect and these Volt Terms do not change your Account Terms.

Account information services
3.3.

Volt’s account information services allow you to link your selected Payment Account(s) (a “Volt Linked Account”) so that you can view the balance of each Volt Linked Account.

3.4.

You will be asked to select each Payment Account you want to link with and to provide your explicit consent to Volt accessing your Payment Account balance before Volt can create a Volt Linked Account. Volt will request the Payment Account balance from your bank or Payment Account provider in accordance with your consent until the consent expires or is withdrawn.

3.5.

Volt’s account information service also allows you to obtain information (such as transaction histories) from your Volt Linked Account(s) or from any other selected Payment Accounts for use with other third parties. If you select this option and provide your explicit consent to Volt, Volt will provide the information obtained from your Payment Account or Volt Linked Account to you and the relevant third party in accordance with your instructions. Volt will request the relevant information from your bank or Payment Account provider on a periodic basis in accordance with your consent until the consent expires or is withdrawn.

3.6.

Depending on the information you wish to receive, the Payment Account you instruct Volt to access and the Account Terms that apply to each such Payment Account, you may be redirected to your bank or Payment Account provider’s website or mobile application in order to authenticate yourself (either at the time you consent to the account information services or on a periodic basis thereafter) so that your bank or Payment Account provider knows that you consent to Volt accessing this information.

3.7.

You may withdraw or vary your consent for Volt to provide account information services at any time.

Payment initiation services
3.8.

Volt’s payment initiation services allow you to make online payments directly from your Payment Accounts or Volt Linked Account using the Volt Services.

(a) You will be asked to review and confirm your payment order details including:

(i) if you elect to pay from a Volt Linked Account, the Volt Linked Account from which your payment will be made (if you do not wish to pay from a Volt Linked Account you will be able to choose a Payment Account to fund the payment from within your bank or Payment Account provider’s website or mobile application);

(ii) the amount of the payment; and

(iii) the recipient details.

(b) In relation to clause 3.8(a)(iii) it is your responsibility to ensure that the recipient of the payment (and any details in relation to that recipient) is correct before you confirm the payment order. For example, where you use Volt payment initiation services to purchase goods or services online you must ensure that the merchant recipient details are correct.

(c) Your confirmation of the payment order will be taken as your consent for Volt to send the payment order to your bank or Payment Account provider for execution, to receive information from your bank or Payment Account provider regarding whether the payment order has been accepted and (where relevant) to pass this information on to the recipient.

(d) Volt may, at its discretion, apply verification measures to verify your identity before sending the payment order to your bank or Payment Account provider.

(e) Depending on the amount of the payment order and your Account Terms you may be redirected to your bank or Payment Account provider’s website or mobile application in order to authenticate so that your bank or Payment Account provider knows that you consent to the transaction.

3.9.

You will not be able to cancel the payment order once you have provided your confirmation and consent in accordance with the above clause 3.8.

Eligibility and availability

You can only use the Volt Services if:

(a) You are 18 or over;

(b) You agree to these terms by ticking the box “I agree to these terms”.

4. Communication

4.1.

Where relevant, Volt will provide you with information or notifications in relation to the Volt Services through the Volt website or by email.

4.2.

If your contact details change, you should tell us as soon as you can.

4.3.

You can contact Volt by emailing support@volt.io.

5. Unauthorised payments

5.1.

If you suspect that an unauthorised payment has been made using the Volt payment initiation services you must contact us as soon as possible by emailing support@volt.io.

5.2.

You may be entitled to a refund of the unauthorised payment from your bank or Payment Account provider provided that you notify them of the unauthorised payment without delay and in any event no later than 13 months after the date of the relevant payment. You must contact your bank or Payment Account provider in the manner set out in the applicable Account Terms.

5.3.

You should be aware that your bank or Payment Account provider may contact you directly (and not through Volt) if there is an issue with a payment order submitted through Volt, for whatever reason (e.g. there are insufficient funds or an issue with your authorisation). You may need to resolve such matters directly with your bank or Payment Account provider.

6. Our liability

6.1.

Volt will not be liable to refund you for any losses caused by circumstances beyond our control, for example, due to extreme weather, terrorist activity or industrial action.

6.2.

Volt is not liable for any contravention of a requirement imposed on it by or under Part 7 of the Payment Services Regulations 2017 where the contravention is due to:

(a) abnormal and unforeseeable circumstances beyond Volt’s control, the consequences of which would have been unavoidable despite all efforts to the contrary; or

(b) the obligations of Volt under other provisions of EU or national law.

7. Termination

7.1.

You have the right to cancel the contract between us, which is set out in these Volt Terms, at any time without notice by contacting Volt using the Volt contact details set out at clause 4.3.

7.2.

We may cancel the contract with you for any reason by giving you 2 months’ written notice.

7.3.

We may immediately and at any time suspend, restrict or end your use of the Volt Services where we need to do so to comply with the law of any jurisdiction;

7.4.

Unless informing you would compromise reasonable security measures or otherwise be unlawful, Volt will inform you before suspending, restricting or cancelling the Volt Services and of our reasons for doing so. If it is not practicable to inform you in advance and unless doing so would compromise reasonable security measures or otherwise be unlawful, Volt will inform you immediately afterwards, giving the reasons for such suspension or cancellation.

7.5.

Volt will allow you to resume your use of the Volt Services as soon as practicable after the reasons for stopping its use cease to exist.

7.6.

In the event that Volt needs to contact you in respect of suspected fraud or any other security threat it will do so in the manner that it deems to be most secure in the circumstances.

7.7.

The contract between you and Volt which is set out in these Volt Terms and which governs your use of the Volt Services will continue until cancelled in accordance with this clause 8.

8. Complaints

8.1.

If you have a complaint about the Volt Services, please tell us using the contact details set out at clause 4.3 so that Volt can investigate the circumstances for you. We will aim to deal quickly and fairly with any complaints you have about the Volt Services in accordance with our obligations under applicable law. Volt may, however, direct you to your bank or Payment Account provider if your complaint relates to the services provided under the Account Terms or involves an unauthorised transaction in accordance with clause 5 above.

8.2.

If your complaint relates to the Volt Services and we do not resolve it, you may be able to refer it to the UK Financial Ombudsman Service. You can contact the UK Financial Ombudsman by telephone on: from inside the UK: 0300 123 9123 or 0800 023 4567; from other countries: +44 20 7964 0500 on Monday to Friday, 8am to 8pm and on Saturday 9am to 1pm; by post at The Financial Ombudsman Service, Exchange Tower, London E14 9SR; or by email: complaint.info@financial-ombudsman.org.uk. The UK Financial Ombudsman Service is also available in a number of different languages and if you need it you will be put in touch with a translator when you contact the UK Financial Ombudsman Service.

8.3.

Volt is not responsible for any complaints or disputes about purchases made using the Volt’s payment initiation services. You should settle these with the person from whom you bought the goods or services. We are not responsible for the quality, safety, legality or any other aspect of any goods or services purchased using the Volt payment initiation services. Remember that once you have used a Volt payment initiation service to make a purchase Volt cannot cancel or stop that payment transaction.

9. Changes to the Volt Terms

9.1.

Volt reserves the right to change the Volt Terms at any time. Volt will take into account your interests affected by the intended changes and will only make changes that we consider to be reasonable. We will give you at least two months’ prior written notice of any intended change to the Volt Terms. If you do not agree with the proposed change(s), you must tell us using the Volt contact details set out in clause 4.3 before that change takes effect and you will have the right to terminate the Volt Terms at any time before the proposed date of their entry into force. If you do not contact us in order to tell us that you do not accept the changes and request to terminate the Volt Terms you will be deemed to have accepted the change to the Volt Terms.

10. Other important Terms

10.1.

These Terms and Conditions are governed by English law and are subject to the non-exclusive jurisdiction of the English Courts. These Terms and Conditions are in English and all communications with you will be in English.