These terms of service ("Volt Terms") apply to your use of Volt Services (as described in clause 3) and form part of the agreement between you and Volt Technologies Limited (company registration number 12140559) ("Volt"). You can view the Volt Terms at any time at volt.io/terms.
VOLT is regulated by the UK Financial Conduct Authority under the Payment Services Regulations 2017 as an Authorised Payment Institution to provide account information services and payment initiation services (Firm Reference Number: 925340). Volt Technologies Ltd registered office is located at 83 Baker Street, Marylebone, London, England, W1U 6AG ("VOLT").
2. Volt Services
You can use the Volt Services to make online payments directly from your online bank or payment account ("Payment Account") (payment initiation services) and to obtain financial information from your Payment Accounts (account information services).
The terms and conditions that apply to the Payment Accounts that you access through the Volt Services (the "Account Terms") remain in effect and these Volt Terms do not change your Account Terms.
account information services
Volt's account information services allow you to link your selected Payment Account(s) (a "Volt Linked Account") so that you can view the balance of each Volt Linked Account.
You will be asked to select each Payment Account you want to link with and to provide your explicit consent to Volt accessing your Payment Account balance before Volt can create a Volt Linked Account. Volt will request the Payment Account balance from your bank or Payment Account provider in accordance with your consent until the consent expires or is withdrawn.
Volt's account information service also allows you to obtain information (such as transaction histories) from your Volt Linked Account(s) or from any other selected Payment Accounts for use with other third parties. If you select this option and provide your explicit consent to Volt, Volt will provide the information obtained from your Payment Account or Volt Linked Account to you and the relevant third party in accordance with your instructions. Volt will request the relevant information from your bank or Payment Account provider on a periodic basis in accordance with your consent until the consent expires or is withdrawn.
Depending on the information you wish to receive, the Payment Account you instruct Volt to access and the Account Terms that apply to each such Payment Account, you may be redirected to your bank or Payment Account provider's website or mobile application in order to authenticate yourself (either at the time you consent to the account information services or on a periodic basis thereafter) so that your bank or Payment Account provider knows that you consent to Volt accessing this information.
You may withdraw or vary your consent for Volt to provide account information services at any time.
payment initiation services
3.1 Volt's payment initiation services allow you to make online payments directly from your Payment Accounts or Volt Linked Account using the Volt Services.
(a) You will be asked to review and confirm your payment order details including:
(i) if you elect to pay from a Volt Linked Account, the Volt Linked Account from which your payment will be made (if you do not wish to pay from a Volt Linked Account you will be able to choose a Payment Account to fund the payment from within your bank or Payment Account provider's website or mobile application);
(ii) the amount of the payment; and
(iii) the recipient details.
(b) In relation to clause 3.8(a)(iii) it is your responsibility to ensure that the recipient of the payment (and any details in relation to that recipient) is correct before you confirm the payment order. For example, where you use Volt payment initiation services to purchase goods or services online you must ensure that the merchant recipient details are correct.
(c) Your confirmation of the payment order will be taken as your consent for Volt to send the payment order to your bank or Payment Account provider for execution, to receive information from your bank or Payment Account provider regarding whether the payment order has been accepted and (where relevant) to pass this information on to the recipient.
(d) Volt may, at its discretion, apply verification measures to verify your identity before sending the payment order to your bank or Payment Account provider.
(e) Depending on the amount of the payment order and your Account Terms you may be redirected to your bank or Payment Account provider's website or mobile application in order to authenticate so that your bank or Payment Account provider knows that you consent to the transaction.
You will not be able to cancel the payment order once you have provided your confirmation and consent in accordance with the above clause 3.8.
Eligibility and availability
You can only use the Volt Services if:
(a) You are 18 or over;
(b) You agree to these terms by ticking the box “I agree to these terms”.
Where relevant, Volt will provide you with information or notifications in relation to the Volt Services through the Volt website or by email.
If your contact details change, you should tell us as soon as you can.
You can contact Volt by emailing email@example.com.
4. Unauthorised payments
If you suspect that an unauthorised payment has been made using the Volt payment initiation services you must contact us as soon as possible by emailing firstname.lastname@example.org.
You may be entitled to a refund of the unauthorised payment from your bank or Payment Account provider provided that you notify them of the unauthorised payment without delay and in any event no later than 13 months after the date of the relevant payment. You must contact your bank or Payment Account provider in the manner set out in the applicable Account Terms.
5.1 You should be aware that your bank or Payment Account provider may contact you directly (and not through Volt) if there is an issue with a payment order submitted through Volt, for whatever reason (e.g. there are insufficient funds or an issue with your authorisation). You may need to resolve such matters directly with your bank or Payment Account provider.